At LEKKER Bikes we believe in your peace of mind. This is why we offer a 14 day / 50 km return policy. No questions asked!
14-day, no-hassle returns policy
We offer a 14-day / 50 KM return policy. Following the date of delivery, you have a good two weeks or 50 km ride to try your bicycle, whichever comes first, and if you are not happy, you can return your bike to us. Please note that shipping costs are non-refundable and that an additional shipping fee may apply for returning your (e)Bike back to us.
We offer a 14-day/50 KM return policy on all items purchased through LEKKER. You have a good two weeks or 50 km to try your bicycle – whichever comes first. If you are not happy, you can return your bike to us. Keep in mind that shipping costs are non-refundable and that an additional shipping fee may apply for returning your (e)Bike back to us. If the item is deemed acceptable for return, LEKKER Australia will refund the amount paid minus any return fees that may apply. If you would like to make use of the 14 day return policy please fill out this form and follow the instructions set out. Refunds take approximately 14 business days after we have received your return shipment.
Returned items must be in new condition. The specified mileage and the 14-day return period must not be exceeded. We strongly advise you to keep the box in case you have doubts, as this will simplify the return shipment massively, and saves some double packaging. We will check the product for any signs of major use, damages and dirty or missing parts and will refund the full amount if the product is received in a good condition.
When you receive the bike you’ve purchased online, we encourage you to test ride it on a sealed surface like bitumen or concrete. We do ask that this is done carefully so the bike can be returned in “as new” condition. If the bike is not right for you, we’ll be happy to arrange for a courier to collect it and then issue a refund for you or exchange it in case the size might not be right for you. You’ll receive a consignment note and you can schedule a pick-up on a date that best suits you (between Monday – Friday) to facilitate your return.
For the return of any accessories, you will be responsible for returning the item to us. If a refund is approved, you will be refunded the amount paid minus the original shipping cost.
Refunds will be authorized once our mechanic has inspected the returned bike. Please be aware this process can take up to fourteen (14) business days once the bike is received at our store. Refunds will be issued as soon as the bike has received approval from our mechanic. Should the bike fail inspection, you will be contacted about why the terms & conditions have not been met and should any fees apply.
Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For more information about our return policy please have a look at our Terms and Conditions.
If you decide to return the bike within the 14-day free returns period, please note that shipping costs are non-refundable and that an additional shipping fee may apply for returning your (e)Bike back to us. Please make sure to keep the original packing so it’s easy to organize the return of the bike. When you do need a new box, we will charge $58,00 for a new box including the shipment of the box.
Please take photos of the damage to the bike and/or packaging and contact our Customer Service team immediately. We will assess the damage and provide advice on next steps.
For (e)Bikes: Shipping costs are non-refundable, an additional shipping fee may apply for returning your (e)Bike back to us.
For Accessories: To be eligible for a refund on an accessory, you will be responsible for shipping accessories back to our Melbourne Store. If and when a refund is approved, you will be refunded the amount paid, minus the original shipping cost.
Our normal return policy applies to unused accessories and you can return these in “as new” condition with original packaging and tags. If you have opted to have the item delivered, you will be responsible for returning it to our Melbourne Store via post or in person.
Our Customer Service team will contact you to arrange for a suitable collection date for a courier to visit your address and collect the packaged bike for return. You will need to be at the collection address in person. Should you miss this agreed collection, a $25 futile pickup fee will be charged.
Refunds will be authorised within 5 days after we receive the bike at our warehouse. This will give our mechanic time to inspect the bike. If you return the bike to one of our stores, this will be done within 48 hours unless the return needs to be escalated to our Customer Support Team. Should the bike fail inspection, you will be contacted about the break of policy and any fees. Please allow processing time for the funds to appear back into your account.
This situation would be covered under the terms of your Warranty.
Please contact the customer support team to arrange for a new box to be sent your way. Please note that you will be charged $58.00 for a new box, along with all other costs involved as per the T’s & C’s.